@maisie I finally got my Q-P back from service in Germany. On the positive side, kudos to Leica, they gave me superb support. They believed in my experience, genuinely tried to help. Even though the freezing problem was random and very hard to reproduce, they agreed to send the camera to Germany, and during this time they lent me a brand new Leica…[Read more]
When you lent your camera, they must have given you a Repair and Service Form with product condition section, though I think they only cover minor dents and scratches. I suggest you reach out Leica service management above the store if you have complaints. Also, checking out their Repair and Maintenance site here…[Read more]
Leica administration kindly responded to my follow up email and the indications are they will be chasing the issue rigorously. On Monday my Q-P camera will be sent to Germany for inspection and hopefully for fixes. @susanne it is worrying that you bought over one year after mine and Q-P still has the same issue.
Leica should chase this up…[Read more]
I had purchased a Leica Q-P round about the same time as yours. I have had exactly the same problem from the beginning, although initially happened very rarely. Nowadays (after a year) it is happening more frequently. In June 2019 I sent it to Leica to see if they could reproduce the issue. But they failed and returned the camera with no fix. The…[Read more]