Anyone here dealt with selling on Amazon before?

Oh man, I’ve been in your shoes more than once. It’s crazy how often sellers get blamed for stuff completely out of their control, like delayed shipping or buyer confusion over product listings.
What I’ve learned the hard way is that there is a process, but Amazon doesn’t exactly make it user-friendly. You’ve got to figure out whether the feedback violates any of Amazon’s guidelines—for example, if it’s about FBA shipping delays or contains profanity, you might be able to get it removed through a support case.

But honestly, even when it’s borderline, I’ve had luck getting support to look at it more seriously by presenting a really clear, polite explanation with screenshots and delivery timelines. And just recently I found this article that breaks it down better than anything I’ve read before: how to remove feedback on amazon — it talks not just about Amazon’s rules, but also about when it makes sense to escalate or even work with third-party services (legit ones, not shady stuff). Worth a look, especially if this affects your metrics or Buy Box.

I’ve seen similar situations, and the first thing I’d do is check whether the feedback qualifies for removal under Amazon’s current guidelines. If you’re also researching usa wholesale suppliers amazon, it’s worth paying attention to shipping practices and supplier reliability, since delivery issues can sometimes lead to unfair feedback.

If the complaint is entirely about an FBA-related shipping issue or another circumstance outside your control, you may have grounds to request removal through Seller Support. Keep the case straightforward and include the order details, tracking information, and delivery timeline. As for the legal side, I’d exhaust Amazon’s internal process first and keep good documentation before considering any further action.