I’m very sorry Norman to hear of your concerns regarding the overseas dealer, I hope that Leica will address your issues directly & concisely! do you have the Platinum service option?
I too am considering buying a Leica S2P (demo model) from a foreign dealer as this will save me $15,000 NZD :p
Can I assume that because I’m buying the bundled Platinum Warranty from a reputable US Dealer I do not have to worry about any issues similar to poor Norman?
I’m assuming should I need servicing I can just go to my local Leica distributor (Lacklands) and show them the Platinum warranty for support? or am I being rather naive :confused:
Any help/advice would be deeply appreciated 😎
P.S. Apologies Norman didn’t mean to hijack your thread 😮
Is Remco Konijnenberg an authorized Leica dealer? If he is, there should be no problem. Did you get a warranty card?
Norman, I would go to your next real local Leica Dealer and let him handle the stuff with Solms directly. Get rid of Konjinenberg, forget about them. Solms will fix your problem and you start establishing a relationship with a real Leica Dealer where you will buy your next lens. So both parties will benefit. 😉
You should talk to Andrea Frankl at Leica Solms, and probably forward all correspondance you have had with the dealer to her (after speaking with her, of course). Leica will take care of you. I deal mostly with them directly, as I am in a country without an experience S line dealer. They are easy and helpful to deal with. Their reputation rides on how the dealers represent them, and if the dealer is responding with things like “What do you want me to do about it?”, that is totally off the radar for what an S-line dealer is supposed to be like! That said, I doubt they are an S-line dealer if they are acting like that…they probably obtained the camera through a distributor or another source and sold it on to you.
The good news is that the line in your sensor is usually not difficult to fix, and Eric Chan wrote a program that should take care of any images already affected (it is posted on this forum somewhere…).
Thank you everyone for your kind advice. I have taken the matter to Solm and they have responded and sent me 2 map files (dsp & nch) which I will install and do a further testing later today.
Rewi – I am only a causal shooter and therefore did not spend the extra money for the platinum service but I assume if it is from a reputable dealer, that should be ok BUT does that mean you have to send the camera in from NZ to US to get a replacement in case something goes wrong?
rgk – Regarding Konijnenberg, they claimed to be the largest in Holland BUT judging from their recent behavior/ response, I will never ever buy any item from this company. It is an insult when they replied ‘What do you expect me to do?”
Pete – I have already purchase the 120 & 180 and currently waiting for the 30mm to show up 🙂
Stuart – thank you. Eric’s program is for Mac only. Anyhow, Solm has sent me the files to be installed onto the camera so will see.
Happy Shooting!
I’m glad for you that you are getting the problem sorted out with Leica. You would probably be best served by purchasing the premium service contract that extends your warranty out another year. Here in the US the premium warranty is much less expensive than the Platinum warranty.
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