I’ve recently started playing at an online casino and was really excited about the bonuses they offer. However, when I went to claim my free spins, nothing showed up in my account. I tried checking the terms, logging in and out, and even reloading the page, but still no luck. I contacted their support team, but I’ve been waiting for ages and haven’t heard back yet. Has anyone else had a similar problem? How long did it take for you to get things fixed?
I had a similar thing happen with a different online casino. Took them almost a week to sort it out, and I had to keep bugging them. My advice? Take screenshots of everything, including the bonus offer and your account balance. It gives you proof when you complain.
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