Hey guys, I’ve been selling on Amazon for about three years now and recently got hit with a pretty unfair negative feedback. It’s frustrating because it wasn’t even about the product quality—it was about a late delivery caused by the carrier. I know some feedback can be removed if it violates Amazon’s policy, but I’m not sure how to approach it or what my options are legally. Anyone here dealt with this before?
Oh man, I’ve been in your shoes more than once. It’s crazy how often sellers get blamed for stuff completely out of their control, like delayed shipping or buyer confusion over product listings.
What I’ve learned the hard way is that there is a process, but Amazon doesn’t exactly make it user-friendly. You’ve got to figure out whether the feedback violates any of Amazon’s guidelines—for example, if it’s about FBA shipping delays or contains profanity, you might be able to get it removed through a support case.But honestly, even when it’s borderline, I’ve had luck getting support to look at it more seriously by presenting a really clear, polite explanation with screenshots and delivery timelines. And just recently I found this article that breaks it down better than anything I’ve read before: how to remove feedback on amazon — it talks not just about Amazon’s rules, but also about when it makes sense to escalate or even work with third-party services (legit ones, not shady stuff). Worth a look, especially if this affects your metrics or Buy Box.
I appealed and it got removed eventually. Patience and the right wording go a long way. It’s annoying, but not impossible to fix.
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