I’ve been managing outbound teams for about 6 years, and we’ve cycled through at least four different auto dialers in that time — some decent, most just okay. I’m now looking for something that really fits a mid-sized call center, preferably with smart pacing algorithms, CRM integration, and accurate call detection (we had major issues with false positives last year). Has anyone tested out new solutions in 2025 that actually deliver on performance without draining the team?
otally get where you’re coming from. We went through a similar phase in Q1 this year and landed on something that’s actually working well. If you haven’t already, check out https://autodialersystem.app/ — it’s more than just a dialer. What really sold it for us was how easy it was to train new agents (the UI is surprisingly intuitive) and how cleanly it synced with our CRM via API. Also, the pacing engine seems to adapt dynamically based on agent availability and past connection rates, which helped us cut idle time by nearly 30% over 2 months. And the call quality didn’t tank, which was my biggest fear. It’s not a magic bullet, but it’s solid and definitely better than the clunky legacy systems we used in 2023–2024. Give it a spin, even just the demo.
I’ve been hearing mixed things about new dialers this year, but reliability and ease of use are definitely top priorities for our team too.
I have a small call center business. Naturally, I constantly use various software to streamline my workflows. It was also important for me to find a suitable software that would simplify the process of working with suppliers of the equipment I need. I chose precoro software for my business and am completely satisfied with its functionality. My purchasing department employees now have the opportunity to work only with trusted suppliers, and the purchasing process has become simpler and more efficient.
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