Discussion Forum Leica S System S2 Display broken after Firmware update
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    • August 26, 2011 at 3:11 pm #852
      Pete Walentin

      Everything was fine before. Just updated the firmware. Camera automatically turned off. I turned the camera on and now it has a nice black, shimmering line through the whole display. GREAT!

      This is already my 2nd camera and I’m starting to really get annoyed.

      Does anyone experienced the same problem or does anyone have an idea?

      Thanks,
      Pete

    • August 26, 2011 at 5:33 pm #853
      David Farkas

      Pete Walentin;598 wrote: Everything was fine before. Just updated the firmware. Camera automatically turned off. I turned the camera on and now it has a nice black, shimmering line through the whole display. GREAT!

      This is already my 2nd camera and I’m starting to really get annoyed.

      Does anyone experienced the same problem or does anyone have an idea?

      Thanks,
      Pete

      Pete,

      I alerted Leica to your problem (which we’ve never seen before, BTW). I just heard back that reloading the firmware will resolve the issue and that the technicians in Germany are looking for the underlying cause.

      David Farkas
      Red Dot Forum
      Leica Store Miami
    • August 26, 2011 at 6:11 pm #854
      Pete Walentin

      David Farkas;599 wrote: Pete,

      I alerted Leica to your problem (which we’ve never seen before, BTW). I just heard back that reloading the firmware will resolve the issue and that the technicians in Germany are looking for the underlying cause.

      Hi David,

      Thanks for your quick reply and your effort. I already tried to reload the firmware but unfortunately that does not solve the problem. I can not tell if reloading the firmware properly works. The camera is showing a short “loading”, the red light is flashing a few times and then the camera shuts down again as it has done during the first update. This process is only taking a few second. But as said the problem is still the same.

    • August 26, 2011 at 6:15 pm #855
      Josh Lehrer

      Pete:

      The S2 firmware update process takes 3-5 minutes, so if it is only lasting a few seconds, it is possible that the firmware file itself is corrupt. I might try re-downloading it from Leica’s website, re-formatting the memory card, and give the process another try.

      Josh

    • August 26, 2011 at 6:24 pm #856
      Pete Walentin

      Josh Lehrer;601 wrote: Pete:

      The S2 firmware update process takes 3-5 minutes, so if it is only lasting a few seconds, it is possible that the firmware file itself is corrupt. I might try re-downloading it from Leica’s website, re-formatting the memory card, and give the process another try.

      Josh

      Hi Josh,

      The first update took a few minutes but trying to reload the firmware only takes a few seconds.

    • August 26, 2011 at 8:27 pm #857
      Josh Lehrer

      Pete:

      You are correct, I was mistaken, you cannot re-install the same version of the firmware on the S2 from my experience. Another option might be to downgrade the firmware to the previous version, then upgrade again. I can email you the previous version if you cannot find it online.

    • August 26, 2011 at 8:41 pm #858
      Pete Walentin

      Josh Lehrer;603 wrote: Pete:

      You are correct, I was mistaken, you cannot re-install the same version of the firmware on the S2 from my experience. Another option might be to downgrade the firmware to the previous version, then upgrade again. I can email you the previous version if you cannot find it online.

      Let’s give it a try. Would be very kind of you. Thanks.

      Pete

    • August 26, 2011 at 9:02 pm #859
      Josh Lehrer

      There is a link to email me in my signature, please send me a message and I will send firmware your way.

    • August 29, 2011 at 6:23 pm #869
      Pete Walentin

      Camera is on the way to Solms. Even if it is always a pain when those kind a things happen, the support from the community, especially David and Josh and from Leica is extraordinary. They really take care.

      Thanks.

      Pete

    • August 30, 2011 at 2:37 am #871
      Mark Gowin

      Pete, I hate to hear about the problem with your S2. That is an odd one. However, it’s great to hear you are getting great support for David, Josh, and Leica. Hopefully, your S2 will get turned around quickly.

    • August 30, 2011 at 10:59 am #874
      David Farkas

      Pete Walentin;615 wrote: Camera is on the way to Solms. Even if it is always a pain when those kind a things happen, the support from the community, especially David and Josh and from Leica is extraordinary. They really take care.

      Thanks.

      Pete

      Pete,

      Sorry we couldn’t get you sorted out without a trip back to Solms. I’m sure the turnaround will be quick.

      David Farkas
      Red Dot Forum
      Leica Store Miami
    • September 9, 2011 at 3:28 am #922
      Pete Walentin

      Camera is back home. Received it Wednesday, so it took around a week. They changed the display.

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